Registration for one of our trips implies adherence to our terms and conditions of sale.
ll reservations must be made in writing to Aventure Colombia by email. Confirmation of your request will be accompanied by a deposit invoice corresponding to the price of domestic flights plus 30% of the total amount of the ground services.
The reservation will only be effective if there is availability at the reception of the deposit. The balance of the price of the trip must be paid 30 days before arrival, without any reminder from us.
If the balance of the trip has not been paid 20 days before the date of departure, Aventure Colombia reserves the right to cancel the reservation without compensation.
If one of our suppliers applies special conditions of payment, these will be indicated on the quote and must be applied according to the supplier’s policy.
In the case of registration less than 30 days before the departure date, and for all trips of 5 days or less (regardless of the date of registration), the full amount of the trip must be paid upon registration, by bank transfer or by credit card.
All bank charges incurred by these transactions are the responsibility of the traveller. Under no circumstances will Aventure Colombia be able to bear these costs.
Under no circumstances will Aventure Colombia be able to bear these costs. The confirmation of the reservation implies a serious and contractual commitment between the agent and the agency Aventure Colombia, in which the former accepts the present general conditions of sale.
Any cancellation must be sent to us by e-mail. The date of receipt of the email by Aventure Colombia will be used for the calculation of cancellation fees.
Cancellation by the client of his/her registration will result in cancellation fees according to the following conditions:
- More than 21 days before the beginning of the stay: 30% of the total amount of the trip invoice
- From 21 to 8 days before the beginning of the stay: 50% of the total amount of the trip invoice
- Less than 8 days before the beginning of the stay: 100% of the total amount of the trip invoice
If one of our suppliers applies special cancellation conditions, these will be indicated in the confirmation of the reserved services and will be strictly applied according to the supplier’s policy.
Air tickets issued following the reservation of the trip by the customer are not refundable and will be charged in addition to the ground services in case of cancellation.
No refund is possible in the event of cancellation, whatever the date. In case of a change of name, a penalty of 50 USD per person will be applied.
The costs of bank transactions for refunds are the responsibility of the client. Refunds will be made within 30 days of cancellation and transferred to the customer’s bank account.
CHANGES TO THE TRIP
In the event of cancellation or modification of part of the trip, or the number of participants, Aventure Colombia will revise the price of the trip according to the changes in the services provided and the actual number of participants.
The costs involved in any addition, cancellation or modification of services due to the client during the trip, or resulting from external events beyond our control, remain entirely the responsibility of the client. The interruption of the trip, whatever the reason, will not give rise to any reimbursement or compensation.
CANCELLATION CONDITIONS FOR GROUPS (20+ PEOPLE)
For any cancellation of a confirmed group, Aventure Colombia will apply the following cancellation fees on the total amount of the services of the last quote established between Aventure Colombia and the client, excluding flights and special conditions:
- Up to 90 days before the beginning of the stay: 10% of the total amount of the trip invoice
- From 89 to 60 days before the beginning of the stay: 20% of the total amount of the trip invoice
- From 59 to 30 days before the beginning of the stay: 50% of the total amount of the trip invoice
- From 29 to 15 days before the beginning of the stay: 75% of the total amount of the trip invoice from voyage
- Less than 15 days before the beginning of the stay: 100% of the total amount of the invoice of the trip
In case of individual cancellation of participants:
The cancellation of a participant of the reservation will result in cancellation fees according to the following conditions:
- From 30 to 15 days before the beginning of the stay: 50% of the individual rate
- From 14 to 8 days before the beginning of the stay: 70% of the individual rate
- Less than 8 days before the beginning of the stay: 100% of the individual rate
If one of our suppliers applies special cancellation conditions, these will be indicated on confirmation of the reserved services and will be strictly applied according to the supplier’s policy.
A maximum of 10% of the seats booked may be cancelled without charge up to 60 days before the arrival of the group.
Any seat cancelled between D-59 and D-45 will incur a penalty of 40 USD.
Any seat cancelled from D-44 will be charged at 100% of the negotiated contract price.
Copies of the clients’ passports must be sent to the airline at D-45.
In case of name change after the ticket has been issued, a penalty of 50 USD / change + fare difference from the individual price displayed at the time of the change will be applied.
Group postponement (20 persons +)
In case the trip has to be postponed or rescheduled, 85% of the deposit received will be allocated to the new trip. Aventure Colombia will keep 15% of the administrative fees as a penalty.
A new contract will be drawn up and the costs and selling prices recalculated. Aventure Colombia cannot guarantee prices identical to the previous contract.
Special cancellation conditions COVID-19
Land services conditions (depending on the service provider)
- Cancellation free of charge up to 15 days before the start of the trip (with the exception of hotels or services with special conditions that are not flexible).
- From 14 to 8 days before the beginning of the trip: 50 % cancellation fee
- Less than 8 days before the beginning of the trip: 100 % cancellation fee
Cancellation must be justified by the impossibility to take the trip due to the COVID-19 governmental and health regulations in Colombia (border closures, cancelled international flights, compulsory quarantine upon arrival, etc.). If the cancellation is not justified by these regulations then we will apply the “general” cancellation policies.
Air service conditions
Domestic flights will be subject to the same cancellation conditions as normal and are not refundable (see above)
Special COVID-19 postponement conditions
Land services conditions
No penalty will be applied in case of postponement due to COVID-19. A credit note will be issued to be used for travel on the new dates. The period of validity of the credit note will be indicated on the document.
The postponement must be justified by the impossibility of taking the trip due to the COVID-19 governmental and health regulations in Colombia (border closures, cancelled international flights, compulsory quarantine on arrival, etc.).
Air service conditions
Flights may be reused for the new dates of travel, but the issuing of tickets on the new dates will incur a penalty of 50 USD / person + possible fare difference with respect to the price of the flights on the initial dates.
Any special dietary requirements, allergies, physical and/or mental disabilities, or any other deficiency that must be taken into consideration to participate and enjoy an Aventure Colombia programme must be communicated – in writing – at least 30 days before the start of the trip.
Aventure Colombia will ensure that all the special conditions informed by the client are respected in order for the programme to be carried out in the best possible way.
If additional expenses are necessary to meet specific requests of the participants, the client agrees to assume these additional costs and to pay them before the beginning of the trip.
ADMINISTRATIVE AND HEALTH FORMALITIES
Each participant is obliged to comply with police, customs and health regulations at all times during the trip.
Under no circumstances can Aventure Colombia replace the individual responsibility of its clients who must take responsibility for obtaining all formalities prior to departure and throughout the trip, including the completion of customs formalities.
Failure to comply with these regulations, the inability of a client to present proper documents, any delay, implies the sole responsibility of the participant who will bear the costs incurred.
The certificate of vaccination against yellow fever is recommended in the Sierra Nevada de Santa Marta and the Pacific. It is compulsory in the Amazon and may be required at the entrance to national parks.
Malaria treatment is recommended for the Amazon and Pacific regions. Please talk to your doctor about this. It is the client’s responsibility to check the health regulations required by Colombia prior to departure.
RESPONSIBILITIES AND INSURANCE
Some of the trips we organise include an adventure component that may involve some unexpected events. Each participant is aware that he or she may incur certain risks due to the distance from medical centres and living conditions that are different from those to which he or she may be accustomed
He or she assumes these risks with full knowledge of the facts and undertakes not to hold Aventure Colombia or any of its service providers responsible for any accidents that may occur.
If circumstances require it, especially for climatic reasons or unforeseen events, in order to ensure the safety of its clients and staff, Aventure Colombia reserves the right, directly or through its service providers, to substitute a means of transport, accommodation, excursion, itinerary, as well as the dates or times of the programme, without the participants being able to claim any compensation.
We will adjust the programme as much as possible to respect the initial programme, but Aventure Colombia will not be able to pay for the costs of these modifications, which are the responsibility of the client.
Each participant must conform to the rules of prudence and follow the advice given by the local service providers, guides, drivers or any other local service provider contracted by Aventure Colombia.
Aventure Colombia may not be held responsible for accidents due to the individual imprudence of the client.
The subscription of an international repatriation-assistance insurance by the client, in his/her country of origin, is compulsory. You are requested to fill in the fields provided for this purpose in your registration form.
In case of accident and/or repatriation, if the expenses incurred are not or no longer covered by your insurance, they will be entirely the responsibility of the customer.
Covid-19: The subscription of an insurance covering the contingencies related to COVID-19 before and during the trip is also compulsory.
Aventure Colombia will not be responsible for:
- Cancellation fees if a traveller is ill with COVID-19 before departure, receives the results of his/her PCR test late in relation to the time required by the airline company or is in contact with a confirmed case the day before departure
- Cancellation fees for denied boarding will be paid by the customer, for example, a temperature reading by the airline company or any other factor linked to COVID-19
- Refund of unused travel services in the event of an interruption of the stay, whether it is due to a quarantine, repatriation or hospitalisation due to COVID-19
- Refund of accommodation costs if you were to be subject to a quarantine in the destination
- Refund of local medical expenses in the event of hospitalisation linked to COVID-19
AIR TRANSPORT AND BAGGAGE
International and national airlines may change flight schedules without notice.
Therefore, Aventure Colombia cannot guarantee the flight schedules indicated on the programmes. In case of late modification or cancellation of domestic or international flights, Aventure Colombia will do its best to adjust the programme in accordance with the initial programme, but the costs of such modifications will be at the expense of the client.
Your luggage remains your responsibility at all times during your stay in Colombia. Aventure Colombia will not be responsible for delays in arrival of luggage from your country of origin, loss of luggage or loss of valuables.